Frequently Asked Questions

While the Official Rules outline the complete details of this promotion, your question may already be answered below.

Q. What are the prizes for this promotion?
A. Now through 6/30/20, you could win a pair of cat sunglasses or 1,000 Paw Points® for you and 1,000 Paw Points® for your preferred shelter. See the Official Rules for complete details.
Q. How many times can I enter the promotion?
A. You may redeem your points and play for a chance to win up to 5 times each day 6/1/20-6/30/20. To enter without redeeming points, see the Official Rules.
Q. How do I play the game?
A. Use your finger or mouse to move the gold Paw Points® coin across the window labeled "SCRATCH HERE!" to scratch off the image and see if you're an instant winner.
Q. How many prizes could I win?
A. There is a limit of one prize per person per the promotion period 6/1/20-6/30/20.
Q. I won the instant win game, but never received an email with more details. What should I do?
A. To make sure you get emails, add to your address book. Fill out the form below to let us know you didn't receive your win email.
Q. I think I'm having technical issues. What should I do?
A. Try these troubleshooting tips:
  1. Check to be sure that you're using the latest version of your browser
  2. Check your browser preferences and be sure JavaScript is enabled
  3. Clear your browser's cache and cookies
Q. I have recently moved or updated my email address. Can I change my registration information for this promotion?
A. We apologize for any inconvenience, but due to the number of entries we receive in each promotion, we are unable to change registration information. If you do win a prize during the promotional period and your contact information does change, contact
Q. Why can't I use my P.O. Box address to register or claim my prize?
A. Your home address allows us to identify your residence for eligibility purposes.